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Frequently Asked Questions

Please see our list of the most frequently asked questions below, if your question is not answered then feel free to call our dedicated customer service team on 0800 644 6311 :
 

Current most common

    1. When should I start using hearing aids?
    2. Which types of hearing aids do you sell?
    3. Are you affiliated to any of the manufacturers?
    4. How do I know I have a hearing loss?
    5. How often should I have my hearing tested?

General Information

    1. How much does a hearing test cost?
    2. How does this website work?
    3. Why are hearing aids so expensive?
    4. How long do hearing aids last?
    5. How long do batteries last?
    6. How much do batteries cost?
    7. Where do I get batteries from?

Buying a hearing aid

    1. Can I get hearing aids on the NHS?
    2. Do I need one or two hearing aids?
    3. How long does a hearing test take?
    4. Can I have a hearing test at home?
    5. Why don’t you offer Specsaver’s hearing aids?
    6. Does your price include a full warranty?
    7. Does your price include follow up service?
    8. What is the best make of hearing aids?

    When should I start using hearing aids?

If you have had your hearing tested, and hearing loss is confirmed, try out hearing aids as soon as possible. Many people with hearing loss wait years before even investigating hearing aids. The longer you wait before you start to actively do something, the longer it will take you to enjoy better hearing. Why? It’s because the brain gets used to the restricted hearing ability. It is very common for people not to even recognise their hearing loss when it occurs gradually over a period of many years. The brain effectively assumes the reduced hearing is “normal”. When the person is then fitted with a hearing aid it can then take some time for the brain to get accustomed to hearing all the sounds again.

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    Which types of hearing aids do you sell?
Hearing Aids Direct sells a wide variety of hearing aids covering all different types or product formats. These include BTE (behind the ear), ITE (in the ear) of all shapes & sizes, RIC (receiver in the canal), CIC (completely in the canal) and IIC (invisible in the canal).

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    Are you affiliated to any of the manufacturers?

No, we are completely independent of any manufacturer and we offer all major manufacturer’s products at the best prices we can.

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    How do I know I have a hearing loss?

For the majority of people over 40, hearing loss occurs very gradually. If you woke up one morning and suddenly could not hear your alarm clock, or the usual traffic noises outside, you would probably know right away that you had a hearing problem. But, the hearing loss experienced by most people is not sudden, instead comes on little by little.
It’s worth doing a bit of self-evaluation for some of the common indications of hearing loss by asking yourself whether you:

      • require frequent repetition.
      • have difficulty following conversations involving more than 2 people.
      • think that other people sound muffled or like they’re mumbling.
      • have difficulty hearing in noisy situations, like conferences, restaurants, malls, or crowded meeting rooms.
      • have trouble hearing children and women.
      • want the TV turned up higher than everyone else in a room.
      • have a family history of hearing loss.

Having a hearing test done with a hearing healthcare professional is a quick, painless and simple way to confirm whether you have hearing loss, and also to monitor your hearing ability over time.

 

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    How often should I have my hearing tested?

Most hearing healthcare professionals recommend having annual hearing tests, which ensures that your hearing ability is monitored regularly (like any other aspect of your health), and any changes addressed quickly.

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    How much does a hearing test cost?
Our hearing tests are free, so in short – nothing at all.

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    How does this website work?

We try to provide you all the product information that you may need. You can then call us on our FreePhone number or send in a form so that we can call you back at a convenient time. We will answer any questions that you may have and if you wish we can arrange a free hearing test for you. The qualified hearing aid audiologist will then be able to discuss your needs, the products that you have viewed and if appropriate arrange that or any other model for you to buy at the cost you see on our website – not a penny more.

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    Why are hearing aids so expensive?

The cost behind hearing aids is driven by a number of different factors. The manufacturers pour huge amounts of money into research and development. This has been hugely beneficial and incredible improvements have taken place over the last few years in the quality of hearing aids. The high street retailers also tend to spend a large amount of money on marketing, expensive shops and large head offices. We minimise all of that by marketing on the internet, keeping our shop costs under control and having a very small head office team.

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    How long do hearing aids last?

If they are looked after well, regularly cleaned and any consumables (e.g. tubes & domes) regularly replaced, then a hearing aid can last a very long time. There is no fixed rule, other than the better you look after them the longer they will last. It is reasonable to expect years of use from a well maintained hearing aid.

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    How long do batteries last?

That very much varies dependent upon the size of battery, the type of hearing aid, how many hours per day it is used and ensuring that your hearing aid is fully switched off when not in use (open the battery tray and take the battery out is the best tip). Your hearing aid audiologist will be able to give you an estimate on the product that you are interested in.

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    How much do batteries cost?
Battery prices vary according to brand and where you buy them. We strongly recommend that you stick to well known brands such as Rayovac, Duracell, PowerOne etc. Some brands have suffered from variable quality so use the internet to shop around but stick to a known brand.

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    Where do I get batteries from?
Our recommendation would always be the internet as there is more choice, they are delivered directly to your home and they do tend to be cheaper. Batteries are available from a number of high street shops (chemists, newsagents, supermarkets etc).but they do tend to cost more.

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    Can I get hearing aids on the NHS?
If you qualify for free care under the NHS they you should be able to get hearing aids through the NHS. The first step is to arrange an appointment with your GP. He or she will normally refer you to a hospital audiology departments where they will test your hearing. If appropriate they will then call you back for an appointment to have your hearing aid fitted and they usually arrange another appointment to have your hearing aid further fine-tuned. It is a bit of a lengthy process but the NHS do still provide free hearing aids.

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    Do I need one or two hearing aids?
For most people, hearing loss is often fairly similar across the left and right ears, so unless you have suffered from a medical condition or another factor it would be normal to need two hearing aids. Your hearing aid audiologist will be able to advise you on this once you have taken a hearing test.

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    How long does a hearing test take?
A hearing test is broken into three main parts. The first would be a discussion with your hearing aid audiologist covering your history, any medical conditions and different aspects of your hearing requirements. The hearing aid audiologist would then inspect your ear canal and ear drum with an otoscope (a small device for looking inside your ears – it’s a bit like a mini torch with a magnifying glass). It doesn’t hurt! Then the hearing aid audiologist would conduct a puretone audiometry test to establish your level of hearing at various frequencies. This involves you wearing headphones and responding to various beeps that you hear. The whole process should take approximately half an hour.

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    Can I have a hearing test at home?

Yes absolutely. We offer free hearing tests either at home or in one of our clinics. Just call our Freephone number or email us to arrange an appointment.

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    Why don’t you offer Specsaver’s hearing aids?

Specsavers re-brand their hearing aids which means they can offer “exclusives” and prevents easy comparison of prices, service, warranty etc. Almost certainly we do offer Specsavers hearing aids but under their original brand.

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    Does your price include a full warranty?

All our products include a full 2 year manufacturers warranty as a minimum and some longer warranties are available on certain products.

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    Does your price include follow up service?
Our prices include full aftercare for the lifetime of the hearing aid, at no extra cost.

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    What is the best make of hearing aids?

We could never and would never say which is best. The mainstream manufacturers compete in a never-ending technology race so there are always new products coming out. Hearing aids have improved hugely over the last few years and we are confident of the quality and performance of all of the products that we offer. We only offer products from recognised major global suppliers. We would not have a product or manufacturer on our site that we were not prepared to stand behind.

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Or call us now on 0800 644 6311